Refund and Cancellation Policy

How to stop paying, how to get money back, and what happens to your data when you do.

If you are a consumer, that is a natural person acting outside your trade or profession, your statutory withdrawal right is set out in full in Consumer Rights and Dispute Resolution and it takes precedence over anything on this page that is less favourable to you.

1. The most important fact on this page

The Service contains no payment processing. There is no payment processor in the product, no card or bank details are collected or stored, and the billing screens are an internal entitlement ledger recording which plan a workspace is on. The product cannot charge you and cannot refund you.

Everything below is therefore a commercial and accounting process carried out by people, not a button in the application. Any paid arrangement with TRIIVON S.R.L. is agreed and invoiced outside the product.

We say this plainly because describing a self-service refund flow that does not exist would be a false statement about the product.

2. Cancelling

To cancel, write to contact@oraglegpt.org. Say which workspace and from when.

There is no cancellation fee and no notice period beyond the end of the period you have already been invoiced for. We acknowledge cancellations in writing, and that acknowledgement is your record.

Cancelling ends future invoicing. It does not by itself delete your data. Closing a workspace and deleting your data are separate steps, described in section 6.

3. Refunds

Refunds are made by bank transfer to the account that paid, in the currency invoiced. We do not charge a fee for issuing a refund. Your bank may apply its own charges, which are outside our control.

Timing. We aim to process a refund within 14 calendar days of agreeing it, and we will not exceed that for a consumer withdrawal, where 14 days is the statutory maximum under OUG nr. 34/2014 art. 13.

4. Consumers: the 14-day withdrawal right

If you are a consumer you have 14 calendar days to withdraw from a distance contract without giving a reason and without penalty, under OUG nr. 34/2014 art. 9.

We do not operate the waiver that would take this right away. The exceptions in art. 16 lit. a) and lit. m) require the consumer to give prior express consent to immediate performance and to acknowledge losing the withdrawal right. We run no such consent step, so we cannot and do not rely on those exceptions.

The full analysis, how to withdraw, and a model withdrawal form are in Consumer Rights and Dispute Resolution.

5. Business customers

If you are contracting for the purposes of your trade, business or profession, OUG 34/2014 does not apply to you, because a consumator under art. 2 pct. 1 is a natural person acting outside such purposes.

Your position is governed by Terms of Service and by the invoice. The pro-rata practice in section 3 still applies.

6. What happens to your data

Cancelling is not deleting. They are separate on purpose, so that stopping payment does not destroy your data by surprise.

• Cancel and your data stays as it is until you close the workspace.
• Close the workspace, at Settings, Data Privacy, and it stays readable and exportable for 30 days, during which you can reopen it and change your mind.
• Export first. Data export is at Settings, Data Privacy and downloads a signed archive immediately.

The exact mechanics, the 30-day windows, and the honest description of how the final erasure is carried out are in Data Deletion Policy.

7. Invoices, VAT and accounting records

The company is NOT registered for VAT. Verified against the ANAF public register on 2026-08-09 (scpTVA: false). Its fiscal identification code is 53596703, with no RO prefix. Invoices therefore carry no VAT and show no VAT identification number.

We keep invoices and accounting records for the period Romanian accounting and tax law requires, even after you have cancelled and your other data has been deleted. That retention is a legal obligation under Article 6(1)(c) GDPR and is recorded in Privacy Policy.

8. If you disagree with a decision

Write to contact@oraglegpt.org and say what you think should have happened. We aim to acknowledge within 2 working days and to answer substantively within 30 calendar days.

If we cannot resolve it and you are a consumer, Consumer Rights and Dispute Resolution sets out the routes to Autoritatea Națională pentru Protecția Consumatorilor (ANPC) and to alternative dispute resolution, and confirms that you keep the right to go to court.

9. Related pages