Consumer Rights and Dispute Resolution

This page sets out the rights you have if you deal with TRIIVON S.R.L. as a consumer, how to complain, and which authority supervises us. It is written to satisfy the information duties in OG nr. 21/1992 privind protecția consumatorilor, OUG nr. 34/2014 on consumer rights in contracts concluded with traders, and OG nr. 38/2015 privind soluționarea alternativă a litigiilor.

If you are buying for a business, most of this page does not apply to you. We explain exactly why in section 2, because it matters.

1. Who counts as a consumer

Under OUG nr. 34/2014, art. 2 pct. 1, a consumator is a natural person, or a group of natural persons constituted in an association, who is acting for purposes outside their commercial, industrial, craft or professional activity.

So:

• If you are a private individual and you use the Service for personal purposes, you are a consumer and this page applies to you in full.
• If you are a company, a PFA, an authorised professional, an agency, or an individual signing up for the purposes of your own trade or profession, you are not a consumer and the consumer-specific rules below do not apply. Your rights are the commercial ones in Terms of Service.

We do not ask you to prove which you are in order to give you these rights. If you tell us you contracted as a consumer and the circumstances are consistent with that, we treat you as one.

2. Does the withdrawal right apply here? Our analysis, stated plainly

The brief answer is yes, where a consumer contracts with us at a distance, and we do not rely on any of the exceptions that would take it away. Here is the reasoning, because a policy that just asserts a conclusion is not useful.

Step 1. Is this a distance contract? Yes. A contract concluded through https://gptpostllm.oraglegpt.org is a contract la distanță within OUG 34/2014, art. 2 pct. 7: it is concluded without the simultaneous physical presence of the trader and the consumer, using a means of distance communication.

Step 2. Is the Service offered to consumers at all? GPTpostLLM is built as a tool for businesses, brands and agencies, and in practice that is who uses it. But nothing in the sign-up prevents a private individual from creating an account for their own purposes, and we do not restrict registration to businesses. We therefore do not claim that the Service is business-only, and we treat the withdrawal right as engaged whenever a consumer contracts with us.

Step 3. What is the right? Under art. 9 alin. (1) of OUG 34/2014 a consumer has 14 calendar days to withdraw from a distance contract without giving any reason and without penalty. For a service contract the period runs from the day the contract is concluded (art. 9 alin. (2) lit. a)).

Step 4. Could we take that right away? There are two exceptions in art. 16 that a provider of a digital service can try to rely on:

• art. 16 lit. a), for a service contract after the service has been fully performed, but only if performance began with the consumer's prior express consent and after the consumer acknowledged that they would lose the right of withdrawal once the contract was fully performed; and
• art. 16 lit. m), for the supply of digital content not delivered on a tangible medium, again only if performance began with the consumer's prior express consent and after the consumer acknowledged the loss of the right.

Both exceptions require a specific consent-and-acknowledgement step. We do not operate that step. There is no checkbox in our sign-up flow by which a consumer asks us to begin immediately and confirms they are giving up the withdrawal right.

Conclusion. We cannot rely on art. 16 lit. a) or lit. m), and we do not. A consumer who contracts with us has the full 14 days. If we ever introduce an immediate-performance waiver, this page will be updated before it is used, and the waiver will be presented as a separate, unticked, clearly worded step.

3. There is currently no payment mechanism in the product

We want to be exact rather than let the section above imply more than it should.

The GPTpostLLM software processes no payments. It contains no payment processor, it collects no card or bank details, and it stores no payment instrument. The billing screens inside the product are an internal entitlement ledger that records which plan a workspace is on. They cannot take money.

The practical consequences are:

• No consumer can complete a paid purchase through https://gptpostllm.oraglegpt.org today.
• Where a paid arrangement is agreed with us, it is agreed and invoiced outside the product, by ordinary correspondence and invoice.
• A withdrawal or a refund is therefore handled by us as a commercial and accounting process, not by pressing a button in the application. That is set out in Refund and Cancellation Policy.

We say this because describing an in-product refund flow that does not exist would be exactly the kind of claim this corpus is written to avoid.

4. How to withdraw

You do not need a form and you do not need to give a reason. Send an unambiguous statement that you are withdrawing to contact@oraglegpt.org, or by post to TRIIVON S.R.L., Bucharest, Sector 4, Sos. Giurgiului nr. 131, Bloc 1, Scara 2, Etaj 9, Apartament 65, postal code 040665, Romania.

Include enough for us to identify the contract: the account email address, and the date you signed up or ordered. It helps if the subject line says "Retragere" or "Withdrawal".

The deadline is met if you send your statement before the 14 days expire. It does not matter when we read it.

You may use the model withdrawal form set out in Annex 1 part B to OUG 34/2014, but you are not required to.

To: TRIIVON S.R.L., contact@oraglegpt.org

I hereby give notice that I withdraw from my contract for the supply of
the following service:

  Service:            GPTpostLLM
  Ordered on:         [date]
  Account email:      [your email address]
  Consumer name:      [your name]
  Consumer address:   [your address]
  Date of this notice: [date]

What happens next. We acknowledge your withdrawal at the address you wrote from. Under art. 13 of OUG 34/2014 we reimburse all sums received from you without undue delay and no later than 14 days from the day we are informed, using the same means of payment you used unless you expressly agree otherwise, and without charging you a fee for the reimbursement.

If you asked us to begin providing the service during the withdrawal period and then withdraw, art. 14 alin. (3) allows us to charge a proportionate amount for what was actually supplied up to the moment you told us. Because we do not operate the art. 16 waiver described above, this is the only deduction that can arise, and we will show you how it was calculated.

5. Your rights are not limited by this page

Nothing here removes or restricts the rights you have under Romanian consumer law, including:

• the guarantee of conformity and the remedies for a service that does not conform to the contract;
• the protection against unfair terms under Legea nr. 193/2000 privind clauzele abuzive, under which a term that has not been individually negotiated and creates a significant imbalance to your detriment is not binding on you;
• the protection against unfair commercial practices under Legea nr. 363/2007.

If anything in Terms of Service conflicts with a mandatory consumer protection, the mandatory protection wins and the conflicting term does not apply to you.

6. Language

Under OG nr. 21/1992, art. 20 alin. (5), all information about services offered to consumers, and all contracts including pre-formulated ones, must be written in Romanian. Another language may be added, but it cannot be substituted for Romanian.

English is the default language of this website because it is also read by platform reviewers outside Romania. That is a presentation choice and it does not change the rule. The Romanian version of every page in this corpus is a complete equivalent, not a summary, and it is the version that prevails in dealings with consumers. The full clause is in Terms of Service.

The Romanian version of this page is at /legal/ro/consumer.

7. Complaining to us first

Please write to contact@oraglegpt.org and tell us what went wrong and what you would like us to do. We aim to acknowledge within 2 working days and to give a substantive answer within 30 calendar days.

If we cannot resolve it, we will tell you so in writing on a durable medium and point you to the routes in section 8, as art. 25 alin. (3) of OG 38/2015 requires.

8. ANPC, and alternative dispute resolution

Autoritatea Națională pentru Protecția Consumatorilor (ANPC) supervises consumer protection in Romania.

Under OG nr. 38/2015, art. 25, a trader must tell consumers about the SAL entity or entities it is covered by and give the website address. The SAL structure operating within ANPC is competent for disputes between consumers and traders in Romania, and you may bring a complaint through the platform above.

Taking part in SAL does not remove your right to go to court. You may bring proceedings before the competent Romanian courts at any time, and as a consumer you may generally sue in the courts for the place where you are domiciled.

A note on the EU ODR platform, which no longer exists

Many Romanian websites still link to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We deliberately do not, because that platform has been shut down.

The ODR platform was discontinued on 20 July 2025. Regulation (EU) 2024/3228 repealed Regulation (EU) No 524/2013, which had both created the platform and imposed the duty on online traders to link to it. That URL now redirects to a notice confirming the closure.

Publishing a dead link as though it were a live remedy would mislead you, so we publish the routes in the table above instead, which work.

9. Who we are

You are contracting with TRIIVON S.R.L., Limited liability company (societate cu răspundere limitată), registered office Bucharest, Sector 4, Sos. Giurgiului nr. 131, Bloc 1, Scara 2, Etaj 9, Apartament 65, postal code 040665, Romania, 53596703, registered at the Trade Register Office attached to the Bucharest Tribunal under J2026006019000. Full identification data, as required by Legea nr. 365/2002 art. 5, is at Company Identification.

For data protection complaints, which go to a different authority, see Your Data Protection Rights.